QGIS Support & maintenance

“We deeply care about you and your deployments and this is why we take support and maintenance very seriously and are proud to offer support contracts with SLAs. Furthermore, by choosing one of our support contracts you help our QGIS sustainability initiative.”

Marco Bernasocchi, CEO

Choose Your Plan

An OPENGIS.ch support contract guarantees you a team of geospatial experts at your fingertips. Thanks to a state of the art support platform and dedicated SLA s you will always get your answers on time. Furthermore, by choosing an OPENGIS.ch support contract you support our QGIS sustainability initiative and thus help QGIS to grow sustainably. For every support contract of 10 days or more, we donate additional days to the QGIS sustainability initiative. Instead of being forfeited, all unused hours at the end of the 12 months of each contract are also donated to the QGIS sustainability initiative.

What is covered?

  • Current version of QGIS according to qgis.org
  • Current Long Term Release (LTR) of QGIS according to qgis.org
  • Current QField Version according to qfield.org
  • Python programming language in the context of QGIS
  • Other system components related to QGIS that are relevant to the successful operation of your geospatial infrastructure

Personal

2 Days support

3200 CHF*

Basic SLA included

No extended SLAs available

No QGIS Initiative days

5% discount form the second year

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Startup

5 Days support

7200 CHF*

Basic SLA included

No extended SLAs available

No QGIS Initiative days

5% discount form the second year

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Business

10 Days support

14400 CHF*

Basic SLA included

Extended SLAs available

0.5 QGIS Initiative days

5% discount form the second year

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Enterprise

10+ Days support

On-request*

Basic SLA included

Extended SLAs available

1+ QGIS Initiative days

5% discount form the second year

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Service level agreement

Additionally to each support contract, you can order a yearly service level agreement that best suits your business’ needs.
We always do our best to get back to you as soon as possible, but in very busy times answers might take a bit longer.
We understand that having a guaranteed maximum response time can be crucial for your business, that is why we offer you the possibility to upgrade your support contract with a higher SLA.

Basic

Best effort

included

Best effort

Within one week

Business

Three day

20% surcharge

Best effort

Within 3 days

A vailable for contracts of minimum 10 days

Enterprise

Next day

on-request

Best effort

Next working day

Available for contracts of minimum 10 days

All prices excluding VAT